Shipping
XReverie is not responsible for stolen packages. If you do not receive your shipment, please contact the shipping company directly to file a claim.
XReverie is not responsible for packages delivered to the wrong address due to misinformation given at the time of purchase. Please double-check that all contact information is entered accurately before completing the transaction.
If a package is refused at the time of delivery, the customer will be responsible for the cost of shipping both to and from the delivery address and a restocking fee. Please purchase mindfully.
Discreet
We respect your privacy! Package contents and our website are not disclosed on the box. All of our packages are either plain brown boxes or standard-issued packaging from UPS, FedEx, or USPS. Occasionally, we use opaque padded envelopes, but never for anything breakable or discernible. The return address is nondescript. Also, no catalogs will be mailed to your home.
Shipping Country/Region
North America: United States, Canada, Mexico, Puerto Rico
Europe: Germany, United Kingdom, Italy, France, Netherlands, Poland, Denmark, Switzerland, Sweden, Czech Republic, Finland, Ireland, Spain, Austria, Belgium, Portugal, Luxembourg, Bulgaria, Estonia, Greece, Croatia, Hungary, Lithuania, Latvia, Malta, Romania, Slovenia, Slovakia, Cyprus, Turkey
Asia: Singapore, Japan, Korea, India, Philippines, Thailand, UAE, Israel, Saudi Arabia, Turkey, Hong Kong, Taiwan
Oceania: Australia, New Zealand
South America: Brazil, Chile, Colombia, Peru
Africa: South Africa
Shipping Costs
Standard (5–10 business days): US $5.99
Processing Time
98% of the time, orders are processed and shipped within 24 hours (in-stock items only) during the business week. Your order will be processed and shipped the same business day if made before 10 am CST. Weekends and holidays are not considered business days by XReverie or our shipping partners. Orders placed on Saturdays, Sundays, and holidays will be processed the following business day.
Your order may ship in more than one package. You will be notified of multiple shipments via an email shipment confirmation, and all available tracking numbers will be provided to you.
The shipping options you choose take effect on the day the item ships, not the day you order. For example, if you order an item on a Friday or Saturday, the next business day would be Monday (unless it's a Monday holiday).
We are not responsible for delivery errors, especially if your address is incorrect or incomplete.
On international shipments, once the shipment arrives in the destination country and customs receives the package, the customs agents make all the final delivery arrangements. After tracking the package on 17track.net and it shows the package is in customs, the customer can contact their local customs agents for final delivery information and arrangements.
Note: Some countries with higher risk of customs seizures or issues include India, Thailand, United Arab Emirates, Saudi Arabia, Malaysia, Kuwait, and South Korea. While we take every effort to accommodate our customers, we cannot control delivery outcomes in these regions.
Delivery Time
All goods available in our warehouse are shipped within 1–2 business days after payment is made. We strive to keep all products in stock, but shortages may occur. If so, we will contact you via email.
In rare cases, transit delays may occur. In such cases, we will file a claim on your behalf for a refund and will return the money to you once the claim is processed by the carrier. However, we cannot guarantee service commitments by the carriers.
Time in transit is estimated by carriers and not guaranteed (usually 5–10 business days). Weekends and holidays are not considered business days.
Shipments are processed Monday through Friday. All shipments will be assigned a tracking number. Once the tracking number is assigned, please allow up to 24 hours for the tracking information to become available.
Shipping Companies
We use United States Postal Service (USPS), UPS, or FedEx for US orders. International carriers may vary. We promise shipping times, not specific companies for international orders.
We do not accept COD orders.